Shipping & Returns

Shipping information

Vetiver Pearl does not accept responsibility for the damage of any of our products that may occur whilst in transit.

Our team does not accept responsibility for the loss of any of our items/parcels during transit due to a fault of a third party service provider (the courier).

Shipping – Thailand

Delivery of merchandise will be handled by Alpha in 2-3 working days, For pre-order item in 7-14 days

Shipping – International Delivery

International delivery will be received within 10-12 working days, we ship with DHL Express with an additional flat-rate charge.

We are not responsible for customs duties and taxes applied for international shipping.

Returns & exchanges

In the event of defective merchandise, we provide in-store credit within 7 days of receiving the returned goods. 

To return a defective item, please first contact



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